Integrated Mountain Group has quickly become one of the valley’s most visible and successful real estate companies. But what have the years since its 2016 founding looked like from the inside? Roaring Fork Lifestyle recently caught up with founder Scott Key to find out.
RFL: Integrated Mountain Group is celebrating its three-year anniversary next month, congratulations. How is it going?
Key: Thank You, it has gone very well. A few surprises, but better than we could have hoped. We began with more than a century of combined experience in the valley that allowed us to quickly build a strong customer base that has been our pleasure to serve. The timing was also right for the combination of deep market experience with leading-edge tools and technology, and customers have responded.
RFL: What has changed since the company started operations?
Key: We have grown faster than we anticipated, opening four offices and growing to over 50 colleagues across real estate, property management, finance and maintenance. We invested in and built leading-edge software to support customers with online tools and access, and allow real-time field management and maintenance of each property.
RFL: You mentioned a few surprises—what were those?
Key: We have had to change and adapt. We began with a strong focus on the success of every Integrated customer with a clear set of company values: integrity, trust, respect, and innovation. Our dedication to these values required some changes in leadership and among our founders/partners. These changes have made us a stronger company and have renewed our focus on customer success.
RFL: What were your goals in founding Integrated Mountain? Have you achieved them yet?
Key: We all live in an incredible place that creates a very unique market. Our valley attracts residents and investors from all over the world. For the commercial and residential property market this means broad experience and understanding of professionalism and a high expectation for service quality. This was the founding concept of Integrated Mountain, to seamlessly connect deep market experience with best-in-class tools and technology in every aspect of what we do. We are excited that this infrastructure is in place and that our real estate and property managers are connecting real-time every day to our field teams equipped with smartphone apps and truck-mounted iPads. We do get ribbed for all the Integrated Mountain trucks on the road, but this is how we support our customers 24/7.
- Integrated Mountain’s core team of founding partners Scott Dillard, Bob Johnson, Mike Henry, Matt Rubsamen, and Suzanne Henry also shared insight:
RFL: Integrated Mountain achieved nearly $100 million in 2019 sales. What’s the outlook for property markets going forward?
Partners: We have a strong and successful team. Commercial growth has been solid, led by new public infrastructure investment and new development investment. These have been catalysts for growth and we see a healthy forward trend in commercial and multi-family markets. We continue to have tight residential inventory in the valley, which is positive in supporting pricing and volume in 2020.
RFL: Integrated Mountain has one of the largest portfolios of commercial, residential and HOA properties under management, so to what do you attribute to your success?
Partners: It starts with the trust and professionalism we have established with customers. As our name suggests, an Integrated presence in real estate, management and maintenance allows us to deliver an unmatched breadth of services. Coupled with our experience, tools, and technology we have quickly become a market leader in service. Our in-house strength in maintenance, remodel, renovation, and year-round landscape and snow management are also key elements.
RFL: With three years of strong growth and four offices across the valley, what’s next for Integrated Mountain?
Partners: We continue to focus on and invest in our customers and colleagues, and our commitment to our core values, by serving every customer every day. We believe this is the foundation of success for any company.
Integrated Mountain Group is a leading commercial/residential real estate and property management company specializing in real estate sales and investment combined with full-service commercial, residential, and HOA property management.